NKBA Names 2022 Board of Directors

HACKETTSTOWN, NJ — The National Kitchen & Bath Association has named its 2022 NKBA Board of Directors, the trade association announced.

The newly elected NKBA Board Chair is Basil E. Larkin, v.p./sales at Hestan Commercial Corp. Larkin succeeds Michael Mahan, senior v.p./Home and Distribution, North America, Schneider Electric.

Randy Warner, v.p./sales for Signature Kitchen Suite and LG Builder, has been elected Vice Chair. Returning board member, Kristen Elder, v.p. of Residential Builder & Showrooms, Ferguson Enterprises, will assume the position of NKBA Board Secretary/Treasurer.

Mahan and Allison Lowrie, chief marketing officer for Vacasa, and a former NKBA Board Chair, have completed their four-year terms and will depart the board at the close of 2021, the Hackettstown, NJ-based NKBA said.

New 2022 board members and filling the two vacancies left by Mahan and Lowrie, are Ken Roberts, president of Delta Faucet Company, and Ken Williams, president of Caesarstone North America. Both have been elected to serve four-year terms, the NKBA said.

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MSI Acquires GA Vinyl Tile Supplier


ORANGE, CA — MSI, the Orange, CA-based supplier of flooring, countertops, wall tile and related products, has acquired ROKplank, the manufacturer of Rigid Core Luxury Vinyl Tile, the company announced.

The factory, located in Cartersville, GA, will operate under the name Premium LVT Manufacturing, MSI officials said.

“MSI is excited about our acquisition of ROKplank,” said company President Raj Shah. “This will enable MSI to domestically manufacture Everlife LVT (and) with the exponential growth in demand of LVT coupled with industry-wide supply-chain challenges, the factory will give us a base to even better serve our customers.”

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Natural Warmth

The kitchen is the command center of many homes, with countertops called upon to handle more and more tasks. Food preparation is just the start; surfaces in the kitchen are also used for work, school, pet care and much more. These myriad uses require countertops that are strong and easy to care for. And, because they are so prominent in the kitchen, these surfaces must also look great and complement the other elements in the space.

“Consumers want products that are easy to maintain, durable and able to sustain a very active lifestyle,” says Massimo Ballucchi, v.p. kitchen and bath business at Cosentino North America, based in Coral Gables, FL. Customers are upgrading their countertops for aesthetic reasons as well, he says. “They want products that are making their homes a showcase…products they can admire for a long time.”

Colors and finishes for surfaces vary greatly based on individual style and taste, but there’s a clear move towards incorporating natural elements. “Designs and materials that are inspired by nature continue to lead the way in home decor trends,” stresses Gwen Petter, director of design for Temple, TX-based Wilsonart. “We’re seeing it everywhere from décor and paint colors to textiles and building materials, including countertops. Research shows that nature can offer mental health benefits including decreasing stress and relieving anxiety, as well as improve happiness and well-being.”

Material choice is often driven by convenient maintenance. “With a wave of new home buyers, we’re still seeing many homeowners unaware of the varying levels of durability and maintenance required when it comes to their countertop choices, and they’re shocked when they realize the maintenance involved with many popular options, such as marble,” offers Gerri Chmiel, residential design lead at Formica Corporation in Cincinnati, OH. “Interior designers say homeowners most often ask for the look of marble or quartz, but also want durable surfaces that are easy to clean and maintain,” she adds.

This is leading designers to recommend products that are low maintenance yet don’t compromise on modern, beautiful design. Colors that add warmth to the space – along with bolder colors, textures and materials that help make a statement – are also currently trending. That’s according to manufacturers recently surveyed by Kitchen & Bath Design News.

Natural Look Without the Wear

An organic, natural feel is desirable, but that doesn’t mean consumers are necessarily choosing natural stone. Maintenance concerns are driving the need for products that have the look of natural stone while offering higher durability. This has created a shift towards quartz, porcelain, laminate and solid surface.

“Consumers are most interested in performance, in-style yet timeless looks and materials that offer solutions,” Petter remarks. “The serene beauty of quartz is always in high demand, and it’s no surprise when you consider the material’s many benefits: on-trend elegant designs for any space, easy to clean and maintain, durable, stain resistant.”

“Solid Surface is quickly gaining traction as one of the most sought-

after countertops for its reliable durability, impact resistance and nearly effortless maintenance,” she adds.

The tendency of natural stone to stain and etch has driven the market towards porcelain, which offers the look, feel and depth of natural stone without the maintenance concerns, says Michael Zeitlin, executive director of Raphael Porcelain in Lodi, NJ. “Zero maintenance is something that every homeowner dreams of having when going for that look,” he states.

Maggie Ellis, residential marketing leader at Corian Design, based in Wilmington, DE, says they see users gravitating towards stone-like aesthetics as well as industrial looks such as cements and ironstone. “It really depends on the consumer, how they use their space and their personal style. In general, natural patterns are in demand,” she reports.

Practical Matters

Kitchen surfaces need to stand up to a wide range of activities, especially with the overlap between home, school and work these days. Durability, easy maintenance and cleanliness concerns have had a great impact on countertop trends, manufacturers say.

“Worry-free is a prerequisite to any surfacing in today’s world – whether it be flooring or countertop. That demand is here to stay,” stresses Sam Kim, senior v.p. – product at MSI in Orange, CA.

“Materials in homes need to be durable, to withstand the increased wear and tear and more frequent cleaning,” notes Ellis. Because outdoor spaces are being used more often, she adds, materials such as high-performance porcelain that can stand up to UV rays and the elements are in demand.

“We’ve seen a remarkable shift in consumer priorities to include a new focus on cleanliness and therefore countertop surfaces that can stand up to this new cleaning routine the world has taken on,” Petter states. “Materials that offer antimicrobial protection and stand up to rigorous cleaning are in high demand as we continue into this new normal.”

“Quartz, in general, has always been a durable and low-maintenance option for countertops,” adds Ed Rogers, executive v.p., US Surfaces, for Austin, TX-based Vadara Quartz Surfaces. “We are always looking for ways to improve our materials, and I believe consumers now are becoming more educated before they ever leave the house as to the type of product they want and how they need to take care of it.”

Bernadette White, v.p. at Cancos Tile + Stone in Southampton, NY says that, along with durability, the fact that porcelain comes in multiple thicknesses – allowing for a backsplash in a thinner material and thicker countertop while still book matching veining patterns – makes it a popular choice.

Warming Up

Manufacturers note that white is still the most prominent color for kitchen countertops, but warmer tones with texture and character, rather than stark, bright whites, are on the rise.

“Homeowners are looking for simple, grounding spaces that bring a sense of calm, so we’re seeing light, white spaces continue to dominate,” observes Chmiel. “People are comforted by what’s familiar, yet they’re craving something fresh and don’t want white to feel too stark, so we’re seeing an infusion of color into traditional palettes with an added hint of texture and drama.”

Ballucchi says the most sought-after trend right now is a white countertop with veining. “It showcases a clean look and the veins bring us back to a connection with nature and the everlasting richness of marble,” he explains.

The kitchen countertop is still dominated by white marble colors, concurs Taewoo Kim, surface product design director at LX Hausys America, in Atlanta, GA. “With a white base tone, gray, gold, navy and green vein colors that go well with the cabinet color are predominant,” he adds.

“While we see warm tones increasing in demand, the majority of the market is still demanding a lighter/white design aesthetic,” offers Jason Brown, director of Product Management for Architectural Surfaces, based in Austin, TX. He says veined marble porcelains, especially those emulating natural marble patterns, are seeing a surge.

Sam Kim remarks, “Warmer tones of both background and vein colors are gaining popularity, as are alternative finishes, such as MSI’s concrete- finish in quartz, which features the feel of concrete without any of the maintenance, staining, fingerprints, etc.”

Ballucchi adds that there’s a trend toward soft grays with beige undertones, sometimes known as “greige.” These colors add a contemporary feel, he notes, but can also go well with traditional cabinetry. Adding the beige to colder gray warms it up, bringing a more organic feel, he adds.

Bold Colors and Textured Looks

Homeowners seeking to make a statement are often moving towards darker or more vibrant colors, often mixed with other materials to add contrast, manufacturers say.

“Consumers are more open to adding color to their countertops,” Ballucchi notes. “Just as blues and greens are getting stronger in cabinetry, equally saturated, solid hues are also being sought out in countertops, as seen in Silestone’s newly-launched Sunlit Days Collection.”

Brown agrees that colors are currently in demand. “We’ve also seen an increase in bold and vibrant colors in residential settings for countertop designs – bold bathrooms, for example. People like a statement piece. We’re also seeing statement pieces on the kitchen island, while the rest of the kitchen is a calmer color/design,” he notes.

Mixing materials helps create visual interest while also maintaining practicality. “We are seeing an increased interest in mixing and matching materials to maximize functionality and beauty,” Ellis reports. “For example, in the kitchen, some homeowners are using Corian Quartz for the island and Corian Solid Surface for the perimeter, and 100% natural Corian Endura porcelain for the backsplash.” Homeowners are also experimenting with texture, she adds.

“With color and patterns, we’re seeing continued emphasis on calming light colors and a twist on classic patterns,” says Chmiel. “When it comes to texture, there’s an increased interest in natural finishes that further contribute to a grounded space. Expect to see a greater emphasis on woodgrains and metals that develop a patina over time.”

“The feeling of concrete emphasizing modernity is attracting attention around the city,” adds Taewoo Kim. “Concrete, which has a rough feel as if it has been painted white, different from the existing marble texture, is increasingly attracting attention from consumers who are looking for a stylish kitchen.”

Rogers believes that color selection is dependent on the individual homeowner’s tastes and preferences, and whether they want a monochromatic look or interesting movement. “Book-matched patterns are very popular, particularly for consumers with larger island workspaces and seating areas,” he said. There is also movement to develop different textures, he adds. “For us, specifically, more diverse/complex backgrounds using a combination of colors and veining techniques add depth to the material – making it look as natural as possible.”

On the Edge

Edge treatments may not be the top consideration when choosing countertops, but they must be part of the conversation, manufacturers note. “It is commonly said that the edge gives character to the project,” says Ballucchi. “Although the choice is based on personal taste, some edges do complement certain kitchen looks better than others.”

Zeitlin notes that, even in residential treatments, waterfall edges and full backsplashes made from the same material as the countertop are being used more often to give the space a cleaner, more luxurious look.

White reports that clients are wanting multiple built-up edges in the kitchen – such as 5cm thickness on the island and 2cm thickness on the countertops.

Brown offers, “Eased edge or flat polish is predominantly the edge of choice. Mitred waterfall counters are also trending now.”

Clean lines rather than bulky, ornate edges are in demand, according to Rogers. Waterfall edges on islands and full height backsplashes to match the countertops are also popular, he adds.

Functional upgrades

The longer people remain at home due to COVID-19, the more concerned they become with ensuring that the space works for them. “There has been a surge in demand for home renovation, as people are spending more time at home and want their space to be both functional and beautiful,” Ellis reports. “We will likely continue to see interest in materials that are highly functional, sustainable and beautiful.”

“The function of the kitchen, especially the island, has expanded from simple cooking to socializing and hobbies, and as the size of the kitchen has increased, the tendency to emphasize the island has increased, as well,” notes Taewoo Kim.

Chmiel believes the pandemic inspired many homeowners to reassess the look and function of their spaces. “With working and schooling from home still being a reality for many families, homeowners are prioritizing hardworking, multifunctional surfaces that exude comfort and serenity, creating a calming foundation for a kitchen or bathroom,” she explains.

This increased demand has created some challenges for manufacturers, including rising shipping costs, challenging supply chains and longer lead times. “Even with those challenges, demand remains very strong, and projects are being booked well into next year,” reports Rogers. “The pandemic has, ironically, gotten consumers to reconsider their living spaces [and desire] a more personal way to make it their own type of space that really reflects their needs and wants.”

Conscious Consumers

More and more, issues of sustainability and social responsibility play a role in the products consumers are choosing, manufacturers report.

“We’re seeing homeowners place a larger emphasis on using environmentally friendly materials,” Petter notes. “Wilsonart takes great effort to incorporate sustainable measures in all our products and processes. From raw materials to indoor air quality, the results are products such as the Wilsonart HPL and Solid Surface collections, which are environmentally sustainable and offer an array of designs that mimic the best of Mother Nature without impacting the environment.”

Ballucchi agrees that sustainability is an important factor in product decisions. “Consumers are now spending time and doing the research on what products to buy, and they want a product that has sustainable practices in the manufacturing process,” he stresses. “Overall, consumers are shifting to buy products from companies

they can trust.”
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Wellborn Cabinet Marks Alabama Factory Expansion

ASHLAND, AL — Wellborn Cabinet Inc. has announced the groundbreaking for a major expansion of the company’s cabinet manufacturing facility here.

The $15-million expansion will add more than 175,000 sq. ft. to the 60-year-old company’s cabinet manufacturing factory, impacting more than a dozen facets of the company’s operations, Wellborn officials said. The expansion is expected to result in the creation of more than 200 jobs, the Ashland, AL-based company added.

“With the help of our local, state and federal officials, along with our local schools, we’ve been blessed with the ability to undertake this expansion and have the opportunity to add these jobs,” said Wellborn Cabinet CEO Paul Wellborn. “We’re especially thankful for all of our dedicated employees, who have helped make all of this possible.”

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Elegant Essentials

Beautiful finishes, exquisite detailing and exceptional functionality are all integral to the design of luxury products. The high standards for these products are not only constantly met but exceeded by the companies that produce them.

Choosing the best products introduced into the luxury market is no easy task, but the Decorative Plumbing & Hardware Association assigned a team of industry experts to do just that for its 2021 Product of the Year Awards. The program recognizes uniqueness, design, functionality, innovation and technological superiority and taps the winners in a range of categories. This year’s independent panel of judges included: Mary Jo Peterson, principal, Mary Jo Peterson Design in Brookfield, CT; Eliot Sefrin, founding director and publisher emeritus of Kitchen & Bath Design News; Alissa Ponchione, executive editor at Hospitality Design magazine; Molly Switzer, creator, Molly N. Switzer Designs in Portland, OR, and Alena Capra, owner, Alena Capra Designs in Fort Lauderdale, FL.

Award winners were presented in seven separate categories: Plumbing Fixture, Water Delivery, Furniture, Accessory, Door Hardware, Cabinet Hardware and Technology. The Products of the Year were announced at DPHA’s annual conference and product showcase held this past fall.
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Water Delivery

Winner

Brizo: Frank Lloyd Wright Single-Function Raincan Showerhead


Drawing on the famed architect’s philosophy of organic architecture, Brizo’s Frank Lloyd Wright Single-Function Raincan Showerhead features the distinctive rush of the Canopy Spray, which activates a built-in LED light powered by a hydroge- nator for a dramatic effect. The Spray releases thousands of fine droplets, creating a down- pour that leaves a light tingling sensation. The showerhead can also be surface mounted to the ceiling or pendant mounted on a shower arm. A number of metal finish options highlight the natural beauty of the available wood.

Honorable Mention

California Faucet: Corsano Culinary with Squeeze Handle


Designed to give cooking enthusiasts a professional look, the Corsano Culinary Faucet with Squeeze Handle includes an easy-to-squeeze lever that activates a powerful spray. Available from California Faucets, the kitchen faucet is offered in 25-plus artisan finishes, plus the ability to finish the coiled spring to match the rest of the faucet. The uniquely engineered insulated sprayhead ensures that it’s never too hot to the touch, even with scalding water. Easy-to-clean spray jets withstand mineral build-up, notes the firm.

ccessory

Winner

Sterlingham: Marble Heated Towel Rail


The Sterlingham Co.’s Marble Heated Towel Rail pairs marble with the brand’s signature brassware in a rail designed to gently warm towels. Part of the Cascades Collection, the single rails – which measure nearly 24″ long – may be hung alone or stacked and arranged in nearly any formation. The marble accents are patterned and versatile, and available in five distinctive marbles: Nero Marquina, Bardiglio Nuvolato, Bianco Carrara Venatino, Calacatta Gold Calo-Bett and Giallo Sienna, along with 16 metal finishes.

Honorable Mention

Infinity Drain: Next Day Custom Linear Program


Infinity Drain’s Next Day Custom program eliminates costly and lengthy installation delays by offering custom-sized drains for the shower within a day. Next Day Custom Linear Drains are available in lengths up to 72″ and are offered in two finishes, three grate styles and for all installation waterproofing methods. Custom orders received by 10 a.m. ET ship the following day.

Plumbing Fixture

Winner

MTI Bath: Bowie Freestanding Tub

Featuring pleated exterior detailing, MTI Bath’s Bowie Freestanding Tub adds unexpected texture to the bath. Developed in collaboration with the design firm Source, Bowie is handcrafted from MTI’s SculptureStone material, which is primarily an organic mixture of ground natural minerals and resins that presents the look and feel of molded stone. Bowie provides space for two bathers, is offered as a soaker or air bath and is available in white or biscuit with eight different exterior colors in matte or highly polished gloss finishes.

Honorable Mention

Native Trails: Amara Fireclay Sinks


Handcrafted by Italian artisans, Amara fireclay sinks from Native Trails feature a rectangular profile glazed in 24k gold, platinum and silver in honor of the company’s silver anniversary. The sink is created from rich clay soils sourced from the Umbrian region of central Italy that are molded using ancient ceramic techniques dating back to the Bronze age. The sinks can be installed as drop-in or undermount, and deliver a stain-resistant, non-toxic coating that resists tarnishing and fingerprints.

Furniture

Winner

Stone Forest: Elemental Crossbar


Designed for the bath, Stone Forest’s Elemental Crossbar uses a locking collar system that affords the flexibility to customize each setup to suit individual needs and preferences. The knurled locking collar supports modular components at desired heights on the brass pipe legs for seemingly endless options. Elemental Crossbar allows users to combine integral stone sinks, wood drawers and steel, wood or stone shelving in various combinations. It is available in all finishes, including a new walnut finish option for drawers and shelves.

Honorable Mention

AD Waters/Simas: Agile Vanity


Handcrafted in Italy, the Agile wall-hung console vanity from Simas exhibits clean lines and squared-off edges that evoke both simplicity and purity. Available in the U.S. from AD Waters, the piece includes a washbasin fashioned from Italian porcelain, showcasing craftsmanship and cultural authenticity. Agile is available in eight colors.

Door Hardware

Winner

Accurate Lock & Hardware: SmartEntry, Self-Latching Mortise Lock


The SL-SM9159E brings the convenience of smartphone locking control to space-saving sliding and pocket doors. The lock, from Accurate Lock & Hardware, combines mechanical expertise with cutting-edge technology. Paired with the SL9100 Self-Latching Mortise Lock, it is available with a variety of trim options including Sectional Trim (lever and rose), ADA Trim (lever and escutcheon) or Flush Pull Trim for Pocket Doors.

Honorable Mention

OMNIA Industries: L.D12943 Smart Lock


OMNIA Industries has partnered with Level to deliver smart deadbolt locksets, including the L.D12943 Smart Lock. The hardware designs are crafted in the Italian tradition and powered by the Level Bolt invisible smart lock. Level Bolt is powered by one CR2 lithium battery and works with the Level app to provide safe and secure keyless entry. Users can automatically lock and unlock a door, see who’s come and gone, access from anywhere, use with other devices, control with voice, create home automations and more.

Technology

Winner

Airmada: Shower Drying System


The patented Airmada Shower Drying System prevents mold, mildew, slippery floors and after-shower humidity, reduces watermarks, and the need to use harsh cleaning chemicals, notes the company. With the push of a button, air flows into the space from Air-Jet nozzles installed into the walls and ceiling. Installed at rough in, nozzles are placed throughout the shower space, typically in the ceiling, on the wall above any benches and low on walls to dry across the floor. An array of finishes to match tile, and complement other features, is offered.

Honorable Mention

ThermaSol: HydroVive


ThermaSol’s HydroVive is designed to bring the multi-sensory powers of light, sound and water under the user’s control when paired with ThermaSol’s Smart Shower Valve and ThermaTouch interface. Key features include a ceiling-mounted light, sound and rainhead environment system in one module; a rainhead shower that delivers a gentle falling water sensation with 300 neoprene jets; sound settings that include volume, treble, mid-range and bass; stereo RCA input; 200 full-color spectrum luminous LED, and built-in Bluetooth.

Cabinet Hardware

Winner

Waterstone Faucets: Industrial Appliance Pulls


Inspired by the company’s Industrial Contemporary bath collection, the Industrial Appliance Pulls and cabinet hardware from Waterstone Faucets feature diamond knurling detailing. Fashioned from U.S. solid brass bar stock, the hardware features more of an oval shape for a comfortable feel in the hand. There is no knurling on the underside, which adds to the smooth aesthetic. Split finish designs are available.

Honorable Mention

Turnstyle Designs: Hickory


Inspired by North American hunting knives, the Hickory lever, pull handle and cabinet knob are hand-cast in Turnstyle Designs’ Amalfine material, which preserves the fine details of the timber and wood grain design. Available in 48 combinations of Amalfine and solid brass, the pieces are set on a solid brass plate or strip and have a circular button. The circular buttons are a take on a nail, creating a contrast between the smooth brass finish and the textured Amalfine surface.

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Different Approach Delivers Local Vibes

San Francisco, CA — When you hear that your clients recently moved from Japan after having lived in Tokyo for two decades, it might seem logical to incorporate Asian influences into the renovation of their home to make them feel comfortable. However, Jeni Gamble knew they wanted a different approach.

“There would be no bamboo, no shoji,” says the founder/creative director and LEED AP/NCDIQ at gamble + design in San Francisco, CA, who worked in collaboration with Arrow Builders to remodel this home in the Presidio Heights neighborhood of San Francisco. “That would have felt too contrived. Instead, they were interested in learning more about their new city and creating a home that reflected that area. They also wanted to keep the renovation within the community, so they were also very interested in meeting and working with local artisans who could show them something new.”

Subtle, carefully crafted details

With a sophisticated design eye, Gamble’s clients wanted to transform the previously gaudy and heavily ornamented home into one that showcased a pared-down elegance and serenity imbued with subtle, carefully crafted details and custom pieces from California artisans.

“The home previously had a ton of layered ornamentation,” says the designer. “That may be okay for an old historic home. But for my clients’ home, with its more modern architecture, it just didn’t make sense. So, we stripped away the applied finishes and brought the home back to its original architecture.”

As such, gone was the hodgepodge of random, highly patterned tiles that made up the kitchen’s backsplash. Gone, too, was the painted blue floor – which was stripped and returned to its natural walnut state – as well as the overabundance of matching blue elements that overtook the room.


Jeni Gamble included materials and finishes that provide texture and depth, such as the Jura limestone countertops and custom white oak cabinetry that reinforce the feeling of nature. To highlight local artisans, she accented the cabinetry with custom knobs and pulls crafted by Marin County’s Alice Tacheny.

In their place, Gamble brought in materials and finishes that provide texture and depth, such as the Jura limestone countertops that reinforce the feeling of nature, along with the custom white oak cabinetry from local cabinet maker Bachmann Woodworking.

“We love working with white oak,” says Gamble. “It’s a staple for us because of its density. We also love it because it has a very fine grain pattern, which offers warmth when allowed to show through the stain. Often, we play with stain, but for this kitchen, rather than allowing the wood to take on a yellow cast, we purposefully lightened it to control the color palette. We also carried the oak throughout the rest of the home, using it for the dining room table as well as the staircase.”

The designer accented the lightened cabinetry with end panels and frames for the tall cabinetry, painted with Farrow & Ball’s deeply hued Hague Blue paint.

“Blue was everywhere in the previous kitchen,” she says. “Our clients do like blue; they just didn’t want so much of it, so we toned it down. The blue color also serves as a ‘bookend’ for the cabinetry. I often like to bookend, or sandwich, elements to give them a beginning and an end. Sometimes I use different materials or finishes. In this case,

I used the blue paint.”

Gamble also used the dark shade to draw attention to the custom niche she created within the refrigerator/pantry wall.

“We like to incorporate niches into our designs that can be used as coffee or tea stations,” says the designer. “They have become a signature feature for us. Carving out a space that can be used specifically for this purpose helps keep the counter clear so it doesn’t get cluttered. Often, people’s favorite part of the day is their coffee, so we like to celebrate it!”

To fulfill the desire to highlight local artisans, Gamble accented the cabinetry with custom knobs and pulls, crafted by Marin County’s Alice Tacheny. The blackened metal is on-trend with current kitchen design and matches the MGS Black Steel faucet and trio of peninsula pendants from Michael Anastassiades’ Brass Architectural Collection.

Outdoor Sanctuary

While the living room offers views of Presidio and the Golden Gate Bridge, the kitchen grants glimpses to the homeowners’ outdoor living space. Patio doors provide physical entry to the barbecue/seating area, while their transparent glass offers visual access to a large painted mural of a mountain range. Boasting calming shades of grays and whites, the mural also serves as artwork for the kitchen and gives the homeowners some privacy from their neighbors.

“Having a kitchen adjacent to an outdoor space is always coveted,” indicates Gamble. “For these clients, their outdoor courtyard is sheltered for barbecuing and is quickly accessible from the kitchen prep area.”
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Salone Showcases Design

A special, abridged version of Salone del Mobile.Milano took place last week, amid much fanfare at its return and trepidation amid COVID-19 concerns. The safety of visitors was paramount, with all exhibitors and attendees adhering to protocols at all times, and an abbreviated show floor that often resembled an art gallery, with products hung on walls and shown in unique displays to keep visitors moving and at a safe distance.

“supersalone” did not disappoint, with more than 60,000 people attending the six-day show, which opened with an impromptu visit and remarks from Italian President Sergio Mattarella welcoming guests and 425 exhibitors, who showcased everything from opulent tables and chairs to modern cabinetry and lighting.

Up-and-coming trends were seen throughout the space. Kitchen cabinets sheathed in metal and metallic looks and a wide range of wood tones, and included complementary metal and glass shelving units. Disappearing kitchens were also displayed, with sliding countertops that tuck everything neatly away when not in use.

Faucets reflected a range of geometric shapes, and delivered on the desire for customization with changeable handles and a multitude of finishes that went far beyond the metals of the past. And LED lighting is revolutionizing the shape and size of pendants, sconces and chandeliers, delivering intricate shapes and modern vibes. LED lighting are also prominent in kitchen and closet shelving and interiors, and even in faucet spouts and showerheads.

Following are a few of the products that made a statement during the event.

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Flexible Design in the Kitchen

Today’s kitchens are delivering more multi-tasking than ever, as islands and niches now act as places to do homework, bill-paying and game playing in addition to eating breakfast and entertaining. Function remains vital to the way a kitchen is designed, and as lifestyles change, so do the elements of the overall space.

In addition to multifunctionality, trends impacting kitchen design include advancing technology and wellness. Aesthetically, color is upping its presence in appliances, tile and countertops, so cabinets need to provide the right complement – whether that means a striking, bold selection or calm, neutral backdrop.

Key trends impacting the kitchen cabinet segment include:

–The selection of flexible and specialized storage features continues to expand as homeowners try to make use of every inch of space in the kitchen.

–Wood tones are making a comeback, with finishes ranging from pale, natural wood looks to rich, dark grayed browns.

–Texture continues to trend, with weathered woods and soft-touch options among the most popular.

–The interest in color is skyrocketing, with painted and powder-coated finishes now available in an almost endless selection.

–Among the most popular colors trending for cabinets are blues and greens with a hint of gray, as well as black and, of course, white.

–Creative storage for cabinets includes pullouts, peg systems, pull-downs and blind-corner options, while drawers feature dividers and elegant organization for utensils and other items.

 

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EPA Ruling Caps Production of HFCs in Refrigeration

WASHINGTON, DC — In what officials are calling a major step in combating global climate change, the U.S. Environmental Protection Agency has issued a final rule establishing a program to cap and phase down domestic production and consumption of climate-damaging hydrofluorocarbons (HFCs), highly potent greenhouse gases commonly used in refrigerators and air conditioners.

The landmark program, announced today, will phase down the U.S. production and consumption of HFCs by 85% over the next 15 years, as mandated by the American Innovation and Manufacturing (AIM) Act, enacted in December 2020 as part of an effort designed to slow global warming, EPA officials said. HFCs are potent greenhouse gases commonly used in refrigeration and air conditioning equipment, as well as foams and other applications.

The bipartisan AIM Act, backed by a coalition of industry and environmental groups, not only phases down HFCs, but also ushers in the use of more climate friendly and energy-efficient alternatives aimed at saving consumers money while protecting the environment, according to the EPA.

“Today, EPA is taking a significant step forward to tackle the climate crisis,” said EPA Administrator Michael Regan. “Cutting these climate ‘super pollutants’ protects our environment, strengthens our economy, and demonstrates that America is back when it comes to leading the world in addressing climate change and curbing global warming in the years ahead.”

“American companies are at the forefront of developing HFC alternatives and the technologies that use them, and the AIM Act provides these companies additional opportunities to continue to innovate,” Regan added.

EPA estimates that the cumulative net benefit of its action will amount to more than $272 billion from 2022 through 2050, and that the rule will yield cumulative compliance savings for industry. In 2036 alone, the year the final reduction step is made, the rule is expected to prevent emissions of the equivalent of 171 million metric tons of carbon dioxide (CO2) – roughly equal to the annual greenhouse gas emissions from one out of every seven passenger vehicles registered in the U.S., the EPA said. The total emission reductions of the rule from 2022 to 2050 are projected to amount to the equivalent of 4.6 billion metric tons of CO2 – nearly equal to three years of U.S. power sector emissions at 2019 levels.

EPA officials said the agency will work with the U.S. Dept. of Homeland Security to prevent the illegal import and trade of HFCs through an interagency task force led by personnel from U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, Homeland Security Investigations and EPA.

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Earning Trust in a Skeptical World

The figures are shocking. Less than 25% of Americans trust the federal government to do the right thing, according to a recent Pew survey. And it’s not just Uncle Sam. Approximately a quarter of the U.S. population does not have a religious affiliation. One-third of Americans don’t trust the media to tell the truth, reaching a historic high, according to Gallup. 

Can you blame people for being skeptical, weary and trust adverse? There have been monumental failures of leadership, deceptive practices, the use of “alternative facts” and outright deceit from brands, the government, public figures and media outlets that at one time offered a definitive perspective on the day’s news. Unfortunately, Walter Cronkite is not around any longer. 

Becoming a Trusted Resource

How does a kitchen and bath showroom, in the midst of ongoing pandemic concerns, booming business volume and never-before-seen supply chain challenges, earn and maintain the trust of a skeptical customer base and market?

In her new book Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap, Margot Bloomstein provides a process for becoming a trusted resource for a showroom’s client base. That road map has three parts: voice, volume and vulnerability.

Voice refers to the consistent and familiar way in which a brand engages with its market both verbally and visually. A brand’s voice elevates a showroom or design-build organization’s most important qualities and characteristics. 

Volume refers to the amount of information that a brand produces and determining how much content is enough. If you review kitchen and bath showroom websites, most will feature a portrait or project gallery with lots of kitchen images. Where this use of imagery falls short is that there typically are only images without explanation of anything. It’s volume for volume’s sake, and too often it’s mind-numbing. Do you really believe that posting pictures of 50 different kitchens shouts to your customer base, “trust us”? 

Showroom customers want and need affirmation. They want to feel confident in their knowledge and ability to make the right decisions for their project. They need for showrooms to make them smarter. Showrooms can earn trust by teaching their customers to trust themselves by providing information and resources that make decision making and working with a showroom easier.

At TraVek (Scottsdale, AZ), teaching customers to trust themselves begins and ends with strong communication and education. The showroom establishes trust with its market by offering monthly remodeling seminars in the showroom, sharing dinner with a crowd on average of 20 to 25 homeowners and explaining what’s involved in the renovation process, information that they need to know, expectations, timelines, how to interview and evaluate contractors and price points to consider.

TraVek’s Susan Raisanen explains that trust building begins with an initial meeting with a client at their home with all decision makers required to attend. Timelines are explained and agreed to, which is especially important in today’s environment when many showrooms may not be able to supply product or start projects for four to six months from the time a contract is signed. TraVek continues to communicate with every client that is waiting weekly with a phone call, email or text depending on how the customer prefers to receive messages. “Even if the message is nothing has changed, reaching out and having a weekly touch point says to the customer ‘you have not been forgotten, we still care about you,’ and that helps to reinforce the trust factor with our showroom,” Raisanen said.

At Murphy Bros. Design, Build, Remodel (Blaine, MN), the new supply chain paradigm has changed the sales approach. John Murphy explains, “We are completely transparent with customers, especially at initial meetings. Realistic timelines are presented, goals are established and market conditions are shared. We’ve even modified our proposals to highlight in the project scope the potential for delays at the start, in the middle and even before a project can be completed. We found that if we set expectations at the front end of projects, clients understand and they realize that other industries are experiencing similar challenges.”

Murphy Bros. also encourages its clients to select a plan B for each product type in case there are unexpected production delays and steers clients away from products that it knows can’t meet deadlines. The company also created a small woodshop in the back of its facility and retained a full-time woodworker to build custom cabinets if product is needed immediately that cannot be obtained through traditional channels.

Vulnerability refers to the uncertainty that comes from exposing your business to risk and criticism in the hope of improving, finding support or connecting with those who share similar values. Bloomstein claims that vulnerability is a corporate strength. It trades the safety of sure bets and certainty, such as three-week lead times, for choices that open the organization to risk, such as we can’t tell you definitively when your cabinets will arrive, that results in potentially greater rewards because you are being honest and setting realistic expectations.

Vulnerability is how a business makes its values visible, how it owns mistakes, how it deals with the unexpected and how values are expressed and why.

Richard Campbell (Bath, Kitchen & Tile Center with three showrooms in Delaware and one in Maryland) did not receive a positive reception from his builder clientele when he informed them of product delays and unidentifiable delivery dates. “Almost all of our major builder clients told us they were walking away, only to find that other destinations had the same problems that we were experiencing. We understand what our builders’ priorities are and started crafting solutions to meet them, such as ordering cabinets before a house is framed and working with the builder to adjust the framing to accommodate cabinet dimensions.”

Bath, Kitchen and Tile has crafted stronger partnerships with its builder clientele by working together to develop supply chain solutions. “You build trust by recognizing and explaining to clients that we are in this together. Let’s develop solutions and provide options that work, when others in the industry are resigning themselves to the belief that there is nothing they can do,” Campbell stated.

Tom Caruso (Caruso Cabinets, Avon, OH) shifted his business model to take advantage of the surge in new home construction. He, too, is ordering cabinets before a home is framed and ordering truckloads of product weekly. This has provided Caruso the flexibility to pivot when necessary and supply product based on the progress of a project, client needs and highest priorities. 

Bellmont Hardware showrooms in the San Francisco Bay area have personalized communication with customers by moving to appointment only. “This enables our sales team to provide undivided attention that results in more credibility and trust with customers,” related company general manager who also happens to be named Rich Campbell.

Bath Kitchen & Tile, TraVek, Caruso Cabinets, Murphy Bros., Bellmont and others all are advising their customers not to start demolition until all product has been delivered. Most customers have resigned themselves to the longer timelines and to be patient. Bath Kitchen & Tile has been promoting a financing option to its clients that has been well received because payment does not begin until products are delivered. The company also is developing an automated communication system that updates clients on the status of their project every two to three weeks with varying messages that keep enthusiasm high, telling customers how important they are and encouraging outreach to the showroom if there are questions. The message is that Bath Kitchen & Tile wants to hear from its clients and talk to them during the wait period.

You can’t have too many touchpoints in this environment, claims Brendon Murphy (Charleston Cabinetry & Countertops, LLC). At initial client meetings, he explains the 10 stages of a project from the initial design consultation to customer sign off at the end. “Reviewing each stage of the product sends the message that we want our customers to understand what is involved and demonstrates that our approach is well organized and thoughtful, which helps to build trust,” Murphy said.

Many showrooms have found that there is a silver lining to the supply chain’s dark cloud. Tom Caruso explained, “Because of lead times, our attention to detail has never been stronger. We check and double check every order to eliminate mistakes because if there is a problem, it may take four months or longer to resolve.”

Brendon Murphy sends the message to his clients that he needs their help to get them what they want. At initial meetings, he asks clients how much they want to invest in their property and explains that, at the end of the day, his goal is to add more value to their home than the amount of their investment.

Kitchen and bath showrooms can build trust with consumers by effectively managing customer expectations, by using their voice in the right volume, making it easy to do business with them at every stage in the customer journey and to allow themselves to be vulnerable by explaining how they are addressing challenges and responding to problems with transparency and honesty. And the entire industry can benefit from the sage advice of Mark Twain, who said, “If you tell the truth, you don’t have to remember anything.”
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Tom Cohn serves as the exec. v.p. of the Bath & Kitchen Business Group and president of Cohn Communications, Inc., a full-service strategic marketing and public relations agency headquartered in Bethesda, MD.

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